Frequently Asked Questions
Everything you need to know about Masque BAR products, shipping, and more.
Are Masque BAR products cruelty-free?
Yes, we are committed to ethical beauty. Masque BAR does not test any of our finished products or ingredients on animals, and we do not work with manufacturers that do so.
How long does shipping take?
Orders are typically processed within 1-2 business days. Standard shipping within the US usually takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
Can I use Masque BAR products on sensitive skin?
Our masks are formulated with high-quality ingredients suitable for various skin types. However, we always recommend performing a patch test on a small area of skin or consulting with a dermatologist if you have highly reactive skin.
What is your return policy?
We want you to love your glow. If you are not satisfied with your purchase, you can return unopened and unused products within 30 days of delivery for a full refund, excluding shipping costs.
How often should I use a sheet mask?
For best results, we recommend using a Masque BAR sheet mask 2-3 times a week. However, our gentle formulas can be used daily if your skin needs an extra boost of hydration or brightening.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.